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DISC Profile in Sales & Customer Service

DISC Profile in Sales & Customer Service

08 Oct, 2014

Selling is the most important function — the beating heart — of every business because an organisation either has money coming in to pump to all its other vital organs (manufacturing, operations, marketing, I.T, customer service, accounts, HR, management, product research), or it doesn't, and therefore slowly withers and dies. Companies that seek a competitive edge must continuously be...

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Emotional Quotient (EQ) in Leadership Development

Emotional Quotient (EQ) in Leadership Development

05 Oct, 2014

Becoming more emotionally intelligent is the implied goal of virtually all leadership training. Once introduced to emotional intelligence and the impact that emotions have on team performance, productivity, innovation, customer loyalty, employee engagement and retention, leaders will never look at their jobs in quite the same way. Although emotions and feelings may seem trivial from a business...

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Emotional Quotient (EQ) in Sales & Customer Service

Emotional Quotient (EQ) in Sales & Customer Service

04 Oct, 2014

People working in customer-facing roles (sales and customer service), along with their direct managers, need to have the highest levels of emotional competence in an organisation. Anyone who has been in a customer service job for more than a few seconds knows that it depends on quick responsiveness, excellent communication and empathy, and a good deal of emotional control. Right before a person...

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Motivators Profile in Leadership Development

Motivators Profile in Leadership Development

02 Oct, 2014

Job performance (getting people to achieve KPIs and targets) and team performance (getting many different personalities to work together productively) are both high-priority and highly complex issues for leaders, which are affected by many elements. Sometimes our consultants encounter problems within teams that are linked to an individual's or a manager's behavioural style (DISC), but more often...

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Motivators Profile in Sales & Customer Service

Motivators Profile in Sales & Customer Service

01 Oct, 2014

Universal Sales Truth: To a prospect, any price is too high until he or she understands the value of your product or service. To deliver value to a prospect, salespeople have to first understand what the prospect perceives as value. If we understand what the customer values (what they care about), we will be better positioned to understand their motivations to buy. Once we are able to understand...

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The Most Important (and Overlooked) Element of Personality

The Most Important (and Overlooked) Element of Personality

25 Sep, 2014

Your core values, also known as your "motivators," are the single most important element of your personality to understand. They are also, arguably, the single most important element of job performance, yet they are frequently overlooked in the hiring process. One document that explains this idea extremely well was released by Hudson back in 2010 called "Positioning for Growth" (using survey...

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Study: Self-Awareness Correlated to Stock Performance

Study: Self-Awareness Correlated to Stock Performance

20 Sep, 2014

Forbes recently published an article that comments on the findings of a whitepaper from two researchers who found a link between the financial performance of 486 publicly traded companies and the “self-awareness” level of people working at those companies. Intrigued by this finding, we naturally wanted to know more about how the researchers came to this conclusion, however, the Forbes...

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DISC Profile and Motivators of Top Sales Performers

DISC Profile and Motivators of Top Sales Performers

18 Sep, 2014

Research studies of top salespeople in the United States, Germany and China revealed some interesting results. Take a look at the charts below. DISC Make-Up The DISC profile identifies four basic patterns that people tend to have. Dominance (Assertive, Direct); Influence (Outgoing, Talkative); Steadiness (Amiable, Easy Going); Compliance (Precise, Analytical). By blending these, we end up with...

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5 Mistakes Consultants Make With The DISC Profile

5 Mistakes Consultants Make With The DISC Profile

16 Sep, 2014

DISC has enjoyed immense popularity and acceptance in the HR/L&D community and among consultants since the late 1980s. With its broad, long-established and passionate fan base, we sometimes find that consultants, coaches and trainers can have a tendency to see people dynamics through the lens of this single tool. Sometimes this means DISC is used to explain things about people that are beyond the...

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Advantages of the TTI Suite

Advantages of the TTI Suite

15 Sep, 2014

We are not like most other test providers. Below we have listed some of the key points of difference to consider about the TTI Success Insights suite of tools before making your decision on an assessment provider. We would encourage you to ask any other assessment provider you speak with if they can provide the same offering. World First in “Multi-Science”: We were the very first company in...

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Advantages of TTISI DISC Assessment

Advantages of TTISI DISC Assessment

12 Sep, 2014

Our DISC assessment is not like others. Below we have listed some of the key points of difference to consider about the TTI Success Insights DISC profile before making your decision on an assessment provider. We would encourage you to ask any other assessment provider you speak with if they can provide the same offering. TTI Wrote the Book on DISC The Universal Language DISC Reference Guide is...

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